CUSTOMER SERVICE RECRUITMENT TEST

The Customer Effectiveness Assessment is designed for busy customer contact positions such as call centres and specific retail environments.

Some of the important factors this assessments measures include:

  • Interpersonal attitudes and behaviors
  • Emotional intelligence
  • Attention switching ability
  • Attention to detail
  • Personality style
  • Reliability
  • Learning potential
  • Numerical ability

You may also be interested in our Sales Effectiveness Package

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