01
Interpersonal attitudes and behaviours
How a person thinks about customers and behaves with them: patience, courtesy and willingness to help. These shape every call and every counter interaction.
By job type
Customer Service Recruitment Test
The Customer Service Effectiveness Assessment is designed for busy customer contact positions such as call centres and specific retail environments. It helps you choose people who can handle customers well, stay accurate under pressure and keep learning.
Registered psychologist support on every engagement.
What it looks at
Eight areas that matter in customer service roles
02
Emotional intelligence
How well someone reads and manages emotions, their own and the customer’s. It matters most when a customer is upset.
03
Attention switching ability
How well someone moves between tasks, such as listening, typing and checking a screen at once, without losing accuracy.
04
Attention to detail
Whether details such as account numbers, names and order items are captured correctly the first time.
05
Personality style
The person’s typical way of working with others, which shows how well the role is likely to suit them over months, not just on the first day.
06
Reliability
Whether the person can be counted on to turn up, follow procedures and finish what they start.
07
Learning potential
How quickly someone is likely to learn products, systems and scripts, which matters in roles where those change often.
08
Numerical ability
Comfort with prices, discounts, balances and other everyday figures.
Hiring for customer contact roles? Tell us about the role and we will recommend the right approach.
Order Now Customer Service Effectiveness AssessmentRelated pages
Other tests for customer-facing roles
FAQ
Questions about the customer service recruitment test
What is a customer service recruitment test?
The Customer Service Effectiveness Assessment is a recruitment test for busy customer contact positions, such as call centres and specific retail environments.
Which roles is it for?
Busy customer contact positions, such as call centres and specific retail environments. If you are hiring for a contact centre, see also our page on hiring for contact centre roles.
What does it look at?
Eight areas: interpersonal attitudes and behaviours, emotional intelligence, attention switching ability, attention to detail, personality style, reliability, learning potential and numerical ability.
Is psychologist support available?
Yes. Registered psychologist support is available on every engagement.
How do I get a quote?
Use the Request a Quote button on this page and tell us about the role. We will recommend the right approach.
Regularly reviewed by our research team headed up by Dr Bradley Dolph, Head of Psychology / Registered Psychologist, RightPeople Candidate Testing.
Get a customised quote and recommended approach for screening candidates for your next role.
