Frequently asked questions
about psychometric testing
Answers to the questions Australian employers and candidates ask most often about psychometric testing, skills assessments, cognitive ability tests and pre-employment screening with RightPeople. Every assessment is developed in Sydney by registered organisational psychologists.
If your question is not answered here, our team will answer it directly.
About RightPeople
Who we are, where we are based and how our assessments are built.
What does RightPeople do?
RightPeople is an Australian psychometric assessment publisher, based in Sydney and operating for more than 25 years. We provide cognitive ability tests, personality assessment, emotional intelligence measures, work drivers and motivation profiles, skills tests and asynchronous video interviewing to organisations across Australia, New Zealand and the wider Asia-Pacific, with dedicated Australian and New Zealand norm groups across the full battery.
Is RightPeople an Australian company?
Yes. RightPeople is Australian-owned and operated, with its head office in Sydney, New South Wales. Every assessment is developed and validated by Australian organisational psychologists against Australian and New Zealand norm groups, and the platform is supported during Australian business hours.
Does RightPeople have New Zealand norm groups?
Yes. RightPeople maintains a dedicated New Zealand norm group across its full assessment battery — cognitive ability tests, personality assessments, emotional intelligence measures, work drivers and motivation, Situational Judgement (SJT) and skills tests. New Zealand candidates are compared with New Zealand working-population data, not with imported UK or US norm tables.
Which norm group is used for candidates outside Australia and New Zealand?
A registered organisational psychologist selects the most appropriate comparison group for the role and candidate pool and documents that choice in the report. RightPeople holds Australian and New Zealand norm groups across the full battery and additional regional norm data for some Asia-Pacific markets. Enquire with the market and role in mind and the psychologist will confirm the approach before testing begins.
Are RightPeople's assessments scientifically validated?
Yes. Every assessment is developed and validated by registered organisational psychologists using established psychometric frameworks, including Cattell-Horn-Carroll theory for cognitive ability and the five-factor model for personality. Each instrument is examined for reliability, predictive validity and fairness before release, and norms are reviewed against Australian workforce data.
Are your assessments suitable for government or enterprise use?
Yes. RightPeople assessments are used by federal and state government departments, healthcare and education providers, large corporates and small businesses. Government and enterprise engagements typically include bespoke assessment design, panel-ready reporting and direct access to a registered organisational psychologist throughout the process.
Do I need to install any software to use RightPeople's assessments?
No. The RightPeople platform is entirely web-based. Candidates complete assessments in a standard browser on a desktop, tablet or mobile device, with no downloads, installations or plug-ins. Employers view results through a secure online dashboard, so nothing needs to be installed on your corporate network.
Choosing and using assessments
What we measure, how long it takes and what you receive.
What types of psychometric tests do you offer?
RightPeople offers cognitive ability and aptitude tests, personality assessment, emotional intelligence, work drivers and motivation profiles, Situational Judgement (SJT), time management, gamified cognitive ability, response validity checks, Microsoft Office and technical skills tests, employee surveys, and asynchronous video interviewing. Assessments are available as standard packages or built for a specific role.
Can I use RightPeople's tests for pre-employment screening?
Yes. Pre-employment screening is the primary use of RightPeople assessments. Tests are designed for selection decisions, with reports that compare each candidate against a relevant Australian norm group and supply targeted interview questions. Assessments are administered under consistent conditions so hiring decisions remain fair and defensible.
How long do the assessments take?
Assessment time depends on the level of the role. A cognitive ability test typically takes 15 to 30 minutes and a personality assessment 20 to 40 minutes. A full screening package for a senior appointment may total 60 to 90 minutes. Assessments are designed to be as brief as possible without reducing predictive validity.
Can assessments be customised for our organisation?
Yes. Assessment length, difficulty, scoring thresholds, report format and candidate-facing branding can all be adjusted. RightPeople's organisational psychologists can also design an entirely bespoke assessment where a role has unusual requirements, or build a benchmark from your own high performers. Bespoke design is scoped during the initial discussion.
Do you provide detailed candidate reports?
Yes. Every assessment produces a comprehensive report covering scores against the relevant norm group, strengths, potential risks, targeted interview questions and development suggestions. A separate candidate feedback report is available for sharing directly with the person assessed, and a psychologist debrief can be arranged for senior appointments.
Commercial, privacy and integration
Quoting, credits, data handling and connecting to your systems.
How much does psychometric testing cost?
Cost depends on the depth of assessment a role requires and your expected volume, so RightPeople quotes each engagement individually. Options range from small credit packs for occasional hiring through to volume arrangements for government and enterprise programmes, with no lock-in contract. Contact the team for a written quote covering the roles you are hiring for.
Can I buy testing credits online?
Yes. Testing credits are bought as packs and drawn down as you use them, and credits can be applied across different assessment types rather than being tied to a single test. There is no minimum order and no lock-in contract, which suits organisations that hire intermittently or by project.
How do I get started with RightPeople?
Submit an enquiry through the contact page or call the Sydney office. A consultant will discuss the roles you are hiring for, recommend the appropriate depth of assessment and provide a written quote. Most organisations are set up and testing within one business day, with a registered organisational psychologist available throughout.
Is candidate data secure and compliant with Australian privacy law?
Yes. RightPeople handles candidate data in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Access to results is role-restricted, retention periods are configurable, and candidates are told how their results will be used before they begin. Full details are set out in the RightPeople privacy policy.
Can I integrate the platform with my HR system or ATS?
Yes. RightPeople supports integration with applicant tracking systems, HR information systems and learning platforms, so invitations and results can pass between systems without manual handling. Integration scope is confirmed before setup. Contact the team to discuss your platform and the fields you need to exchange.
For candidates completing an assessment
Practical guidance if you have been invited to complete an assessment.
I have been asked to complete an assessment. What should I do?
Open the invitation link that was emailed to you and complete the assessment in one sitting. Choose a quiet space, use a reliable internet connection, and read each set of instructions carefully before starting. No preparation is required and no software needs to be installed. If your invitation has expired, contact the organisation that invited you.
Can I retake an assessment?
Retesting is arranged by the organisation that invited you rather than by RightPeople directly. If you experienced a technical fault, an interruption or a change in circumstances during the assessment, tell the recruiter or hiring contact who sent your invitation and they can request a retest on your behalf.
What if I have a disability or condition that affects my assessment?
RightPeople supports reasonable adjustments, including extended time limits, alternative formats and supervised individual administration. Tell the organisation that invited you before you begin so arrangements can be made with RightPeople in advance. Requesting an adjustment is a normal part of a fair and accessible assessment process.
Who do I contact for technical help?
Technical support details are included in the assessment invitation email you received, and that is the fastest route to help while you are completing an assessment. For questions about the role, the selection process or your results, contact the organisation that invited you, as they hold your application.
Still cannot find what you need?
Speak to a registered organisational psychologist about the roles you are hiring for. RightPeople is based in Sydney and supports clients across Australia, New Zealand and the wider Asia-Pacific. Contact the team or browse the assessment glossary .
Ready to assess your next hire?
Tell us about the role and we will recommend the right depth of assessment, with a written quote and a registered psychologist on every engagement.
