15 Aug 2012

Woman Working
One of the most important issues in the current labour market is the ageing of Australia's workforce. There are not enough Generation X's and Yers to replace the retiring baby boomers (BBs). However, this is not necessarily cause for concern as over the last decade we have seen a big increase in the number of BBs working past traditional retirement age (60-65 years).In 2000 approxima...

28 Jul 2011

Safe Contact Centre
The security breaches at Sony Corp., makers of the PlayStation consoles, in April this year exposed both the wealth of personal information that contact centre staff gather from customers on a daily basis and also the potential costs and reputation damage that can result from lack of risk management and appropriate security practices.The information stolen by hackers of the Sony Corp...