01 Sep 2011

Personality Assessment
Meta-analyses have revealed that the most valid predictors of job performance are ability measures (cognitive or intelligence tests) and personality assessments, particularly the "Big 5" personality traits, followed by structured job interviews. Together, ability tests and measures of conscientiousness or integrity provide an adjusted validity of 0.65 (Ones, Viswesveran, & Schmidt, 1...

28 Jul 2011

Safe Contact Centre
The security breaches at Sony Corp., makers of the PlayStation consoles, in April this year exposed both the wealth of personal information that contact centre staff gather from customers on a daily basis and also the potential costs and reputation damage that can result from lack of risk management and appropriate security practices. The information stolen by hackers of the Sony Corp...

26 Jul 2011

Protect Business
A front page story in the Sydney Morning Herald  "Injuries Show the Dangers of Childcare" highlighted the serious problems that can arise when employees are unaware of or, do not follow, organisational safety procedures. One report indicated that there were 13,300 potential health and safety breaches in child care centres in NSW in 2009-10, resulting in 1,000 children requiring medica...

25 Jul 2011

Managers Test
Leaders exert a significant influence over the satisfaction and engagement of the employees that they lead (Harter, Schmidt & Hayes, 2002). A good manager can inspire and transform a workplace; while a bad manager can derail their own efforts and those of the organisation. Signs of derailment include failure to delegate, attitude of arrogance and insensitivity, bullying and inability...

25 Jul 2011

Identify Leaders
The idea of a 360 degree performance appraisal is to survey those around an employee to gather information about their performance from the perspective of different individuals they interact with at work. Feedback is typically provided by subordinates, peers and supervisors, the individuals themselves (self-assessment), and may include feedback from customers or clients. "360" refers to ...

25 May 2011

Multitasking
Managers are arguably the most important members of an organisation. Managers act as the liaison point between the workers and the strategy makers. They lead and direct staff, implement strategies and policies devised by organisational heads and provide both upward and downward feedback and advice. They are relied upon by all levels of the organisation. So it is very important for you...

11 Apr 2011

Theory Based
It's a reality that incompetent accounting staff can virtually destroy a business. Accounting practices have evolved over the last decade due to unprecedented market pressures including commodity-based pricing and increasing costs from training, technology, and litigation (Eilifsen, Knechel & Wallage, 2001). A number of accounting scandals in the early 2000’s (e.g. Arthur Andersen...

26 Oct 2010

Unskilled
Finding amply qualified candidates to fulfil a specific job description and skill set is not always the simple task. When you ask whether or not a candidate is proficient in a particular skill, you will most likely receive the answer you are looking for: yes. However, surveys have implicated that 1/3 of job candidates tell little white lies during the recruitment process. How do you know...