01 Sep 2011

Personality Assessment
Meta-analyses have revealed that the most valid predictors of job performance are ability measures (cognitive or intelligence tests) and personality assessments, particularly the "Big 5" personality traits, followed by structured job interviews. Together, ability tests and measures of conscientiousness or integrity provide an adjusted validity of 0.65 (Ones, Viswesveran, & Schmidt, 1...

28 Jul 2011

Safe Contact Centre
The security breaches at Sony Corp., makers of the PlayStation consoles, in April this year exposed both the wealth of personal information that contact centre staff gather from customers on a daily basis and also the potential costs and reputation damage that can result from lack of risk management and appropriate security practices. The information stolen by hackers of the Sony Corp...

26 Jul 2011

Protect Business
A front page story in the Sydney Morning Herald  "Injuries Show the Dangers of Childcare" highlighted the serious problems that can arise when employees are unaware of or, do not follow, organisational safety procedures. One report indicated that there were 13,300 potential health and safety breaches in child care centres in NSW in 2009-10, resulting in 1,000 children requiring medica...

25 Jul 2011

Managers Test
Leaders exert a significant influence over the satisfaction and engagement of the employees that they lead (Harter, Schmidt & Hayes, 2002). A good manager can inspire and transform a workplace; while a bad manager can derail their own efforts and those of the organisation. Signs of derailment include failure to delegate, attitude of arrogance and insensitivity, bullying and inability...