31 Jan 2013

Multiscore
Multi-score performance ratings are employee performance feedback systems where feedback is obtained from multiple sources (supervisors, peers, clients. They are very popular, with almost all Fortune 500 companies in the US using this approach (Cheung, 1999).Why are they so popular?Research shows that there are a number of reasons that multi-score (also often known as 360 degree)...

28 Jul 2011

Safe Contact Centre
The security breaches at Sony Corp., makers of the PlayStation consoles, in April this year exposed both the wealth of personal information that contact centre staff gather from customers on a daily basis and also the potential costs and reputation damage that can result from lack of risk management and appropriate security practices.The information stolen by hackers of the Sony Corp...