20 Jul 2012

Employee Engagement
Employee engagement (EE) refers to the extent to which your employees believe in the values and mission of the organisation, are committed to their work and will act in ways that further the organisation’s interests.  It integrates the well known constructs of job satisfaction and organisational commitment.It can also be thought of as an emotional or intellectual “attachment” (positi...

20 Jul 2012

Protect Business
Australia’s Aging WorkforceThe ageing of Australia’s workforce is one of businesses’ major emerging challenges.  By 2044-45 it is estimated that 25% of Australians will be aged 65 years or over, which is approximately double the present population.Additionally, over the last decade the average age of the Australian workforce (especially the full-time workforce) has been increasin...

20 Jul 2012

Report Reveals
Surveys as risk management toolsWell designed organisational surveys are profitable for your business. They operate as risk management tools, helping organisations to prevent problems before they occur. They can help identify/prevent inapproriate hires, inappropriate promotions, poor organisational culture, unsafe practices, misconduct, poor leadership and burnout.Alternatively, ...

20 Jul 2012

Safety Matters
Incidents such as the leak of the cancer-causing chemical hexavalent chromium by Orica in Newcastle in August last year highlight the importance of safety procedures and proper handling of health and safety incidents by organisations.Following the leak the plant was closed for 6 months, it reportedly lost $90 million in earnings, it faced court over breaching Environmental Protection...

16 Jul 2012

Striking
A dispute between workers at Coles' National Distribution Centre in Melbourne turned into an indefinite strike last week over a new workplace agreement with Toll (the company which Coles outsources their warehouse staffing to). Staff believe the agreement does not provide them with the same pay and benefits as employees employed directly by Coles.Early last week 250 workers and union...

01 Sep 2011

Personality Assessment
Meta-analyses have revealed that the most valid predictors of job performance are ability measures (cognitive or intelligence tests) and personality assessments, particularly the "Big 5" personality traits, followed by structured job interviews. Together, ability tests and measures of conscientiousness or integrity provide an adjusted validity of 0.65 (Ones, Viswesveran, & Schmidt, 1...

28 Jul 2011

Safe Contact Centre
The security breaches at Sony Corp., makers of the PlayStation consoles, in April this year exposed both the wealth of personal information that contact centre staff gather from customers on a daily basis and also the potential costs and reputation damage that can result from lack of risk management and appropriate security practices.The information stolen by hackers of the Sony Corp...

26 Jul 2011

Protect Business
A front page story in the Sydney Morning Herald  "Injuries Show the Dangers of Childcare" highlighted the serious problems that can arise when employees are unaware of or, do not follow, organisational safety procedures.One report indicated that there were 13,300 potential health and safety breaches in child care centres in NSW in 2009-10, resulting in 1,000 children requiring medica...

25 Jul 2011

Managers Test
Leaders exert a significant influence over the satisfaction and engagement of the employees that they lead (Harter, Schmidt & Hayes, 2002). A good manager can inspire and transform a workplace; while a bad manager can derail their own efforts and those of the organisation. Signs of derailment include failure to delegate, attitude of arrogance and insensitivity, bullying and inability...

25 Jul 2011

Identify Leaders
The idea of a 360 degree performance appraisal is to survey those around an employee to gather information about their performance from the perspective of different individuals they interact with at work. Feedback is typically provided by subordinates, peers and supervisors, the individuals themselves (self-assessment), and may include feedback from customers or clients. "360" refers to ...